Answers from approved knowledge
Lucy discusses verified services, FAQs and business information. She does not invent prices, guarantees or compatibility.
Talking Website
Meet Lucy.
Your practical first conversation.
Ask about consulting, automation, AI receptionists or staff training. Lucy can also help you find a suitable discovery-call time.
Live demonstration
Talk to the Productivity Edge AI receptionist
Lucy is an AI voice receptionist, not a human. She uses approved information and should hand uncertain or sensitive questions to Doug.
Microphone and audio notice
Open Lucy in a full pageStarting a voice call asks for microphone access and processes live audio through the configured voice service so Lucy can respond. Use a quiet space, avoid sharing passwords, payment details or confidential information, and read the voice privacy information.
Direct answer
What is a Talking Website?
A Talking Website adds a voice receptionist to a business website. Visitors can ask approved questions and take configured next steps such as checking availability or booking a call. Productivity Edge keeps desktop and mobile call paths separate so microphone access, call cleanup and immediate repeat calls can be handled reliably.
Conversation to action
A useful voice experience has more than a pleasant voice.
It needs accurate knowledge, boundaries, confirmations, integration controls and a dependable human route.
Careful contact capture
Email is reconstructed into one normal address and read back with deliberate “at” and “dot” pacing before it is used.
Live availability
Only current returned times can be offered. A conflict invalidates cached options and triggers a fresh check.
Confirmed actions
Bookings, cancellations and reschedules require exact identity matching and explicit confirmation immediately before the action.
Human escalation
Unknown, sensitive or urgent requests move to Doug or another approved human route.
Repeat-call reliability
Microphone, remote audio and the voice client are cleaned up in order so a second call can begin cleanly.
Where it can fit
Website voice, phone reception or a selected call flow.
Every deployment is configured around the actual customer journey, phone system, integrations and escalation responsibilities. Availability depends on the approved platforms.
Website enquiries
Give an interested visitor a direct conversational route.
Overflow or after-hours
Handle approved scenarios when the team cannot answer.
Qualification
Collect the minimum useful details before a human follows up.
Booking support
Check availability and act only after confirmation.
Next step
Want to explore a receptionist for your business?
We’ll map the caller’s real needs, the actions the assistant may take and the points where a person must step in.